Our Ordering & Production Process
Ordering from A to Z
With customers all over Canada, each with a unique project and situation, we receive a number of questions regarding our ordering process. Since our windows and doors are all custom built to your specifications, they are not in-stock and ready to ship from a warehouse. Below is a step by step overview of the entire process, from inquiry to delivery.
Step 1: Send your inquiry
Submit your quote request including the specific products and materials you that interest you. Please include as many details as possible such as measurements, the region and climate in which you live (which can determine the best-suited materials), the quantity of each item, colour, and any accessories required such as window sills, shutters, and window screens. We encourage you to attach any plans or drawings you have.
Step 2: Analysis
A member of our sales team will evaluate your requirements and determine whether additional information is necessary. If so, they will contact you immediately with further questions or details required to finish your quote. This will happen within 48 hours of receiving your request.
Note: We operate on Central European Time (UTC+1). This is 6 hours ahead of EST and 9 hours ahead of PST.
Step 3: Receive a free quote
After receiving your inquiry and analyzing your requirements, a sales representative will send you a free quote based on the information provided. At this point, you can choose to accept the offer or work with us to adjust it if necessary.
Step 4: Production
Once you are satisfied and accept your quote, we send your order to production. Our production times are fast, averaging just 3-6 weeks.
Should you have any questions throughout the entire process your sales representative will be happy to provide you with current information, answer any questions and sometimes even provide pictures from the production floor.
Next: Shipping & Delivery